Privacy Policy

Nirvan Infotech ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.nirvaninfotech.in or engage with our IT services.

This policy applies to all information collected through our website, and/or any related services, sales, marketing, or events (collectively referred to as "Services").

We collect information in the following ways:

Information You Provide Directly:

• Name, email address, phone number, and company name submitted via our contact or inquiry forms.
• Project details, requirements, and messages you send us.
• Newsletter subscription email addresses.
• Billing and payment information provided during service engagements (processed securely through third-party gateways).

Information Collected Automatically:

• IP address, browser type, operating system, and device identifiers.
• Pages visited, time spent on pages, and referring URLs.
• Cookies and similar tracking technologies (see Section 5).

Information from Third Parties:

• Analytics data from Google Analytics about how users interact with our site.
• Information from professional networks (e.g., LinkedIn) if you connect through social login.

We use the information we collect for the following purposes:

• Service Delivery: To respond to inquiries, provide quotes, and deliver the IT solutions you engage us for.
• Communication: To send you project updates, support responses, and administrative messages related to your engagement.
• Marketing: To send newsletters and promotional communications where you have opted in. You may opt out at any time.
• Website Improvement: To understand user behavior and improve the design, performance, and content of our website.
• Legal Compliance: To comply with applicable Indian laws and regulations, including IT Act 2000 and any court orders.
• Fraud Prevention: To protect the security of our systems and detect/prevent fraudulent or malicious activity.

We will never sell your personal information or use it for purposes materially different from those described above without your explicit consent.

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Partners: Trusted third-party vendors (e.g., hosting providers, payment processors, email services) who assist in delivering our services, bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority under Indian law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business assets, with prior notice to you.
• Protection of Rights: To enforce our agreements, protect the rights, property, or safety of Nirvan Infotech, our clients, or others.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for the website to function (e.g., session management, CSRF protection). Cannot be disabled.
• Analytics Cookies: Google Analytics cookies that help us understand how visitors use our site (page views, session duration, bounce rate). Data is anonymized.
• Preference Cookies: Remember your settings and preferences to improve your experience on return visits.

You can control cookies through your browser settings or by opting out of Google Analytics at tools.google.com/dlpage/gaoptout. Note that disabling certain cookies may affect website functionality.

Nirvan Infotech takes data security seriously. We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• SSL/TLS encryption for all data transmitted to and from our website.
• Secure server infrastructure hosted with reputable cloud providers (AWS/Azure/GCP).
• Access controls ensuring only authorized personnel can access personal data.
• Regular security audits and vulnerability assessments.
• Employee training on data protection and privacy best practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law:

• Contact Form Inquiries: Retained for 2 years from the date of submission, or as long as required to complete a business engagement.
• Client Project Data: Retained for the duration of the engagement plus 5 years for legal and audit purposes.
• Newsletter Subscribers: Retained until you unsubscribe. Deletion within 30 days of unsubscribe request.
• Analytics Data: Retained by Google Analytics per their data retention settings (typically 14 months).

Upon request, we will delete or anonymize your personal data within 30 days, subject to legal retention obligations.

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten") where there is no legal obligation to retain it.
• Right to Restrict Processing: Request that we limit how we process your data in certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format.
• Right to Object: Object to processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Withdraw consent for processing activities based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at connect@nirvaninfotech.in. We will respond within 30 days.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at connect@nirvaninfotech.in.

Upon notification, we will take prompt steps to delete such information from our records.

Our website may contain links to third-party websites, plugins, and applications (e.g., LinkedIn, GitHub). Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify active clients of material changes via email.
• For significant changes, provide a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out: